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Customer Service

  • Shipping & Delivery

    At PumpEase Australia we send out orders daily as we understand how important it is to get your order to you as quickly as possible. 

    Shipping charges are flat rate of $8.80 per order.   Our deliveries are sent using Australia Post and aim at providing you with the most reliable delivery method available.  Please allow at least 6 working days for delivery after your order has been placed. This time may vary depending on the area in which the item is to be delivered. (Usually 2 days for Sydney Metropolitan areas). 

    Please note that PumpEase Australia will not be held liable for any postage delays incurred by Australia Post. It is your responsibility to advise us if the parcel has not been delivered in order for us to investigate the issue. 

    It is important that you supply accurate delivery address details during the checkout process. We cannot be held responsible for incorrect or unsuccessful deliveries. For more information please feel free to contact us at: support@pumpease.com.au

  • Privacy & Security

    Privacy Policy

    We respect your need for privacy and as such do not sell or issue any of your personal details in any form to any third parties. However, you acknowledge and agree that we may disclose your personal information if required to do so by law. The information we retain about you is solely for the use of facilitating and order or enquiry, processing an order or for the purpose of maintaining our sales records. If there are any changes to be made, we will notify our customers by updating this section of our website. Material stored and displayed on this website remains the property of PumpEase Australia and cannot by copied or duplicated for personal or public use.

    All precautions are taken to ensure that www.pumpease.com.au and all data transmissions are free from any viruses. However, it remains your responsibility to ensure you have appropriate anti-virus mechanisms in place to scan any such data for viruses. PumpEase Australia will not be liable to you or any other person for any loss or damage, whether direct, indirect, consequential or economic caused by negligence or otherwise which may result from any such information/data, email or website.

    If you elected to subscribe to our newsletter, your name and email address are added to our newsletter database. You can unsubscribe at any time by clicking on the unsubscribe link in our newsletters. We take all reasonable steps to safeguard and maintain the privacy of your personal details.

     Website Security

    PumpEase Australia uses SSL encryption which is the industry standard for secure online transactions. Our SSL certificate is provided by GeoTrust.  When processing an order, your personal information including credit card details are encrypted and transmitted in encoded format. Credit card payments are processed by Australia’s leading online payment gateway eWay, and Commonwealth Bank. Credit card details are not stored in our system and must be re-entered each time an order is placed.

    Cookies

    We use cookies to improve your shopping experience and to gather non-identifying statistical information. A cookie is a small data element that a web site can send to your browser. Cookies are frequently used on web sites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

  • Returns & Replacements

    Error in Supply and/or Faulty Product

    If by chance the incorrect goods have been supplied by PumpEase Australia (My Missy Moo Pty Ltd), they will be replaced and reshipped at our expense.

    Should you feel the product we have supplied you with is faulty, you must return the product to us so it can be examined by PumpEase Australia Product must be returned within 30 days from date of purchase. Upon finding evidence of product fault, we may either replace the product entirely free of charge or refund the original purchase price. Products found to have been damaged by neglect or incorrect care will not be considered as faulty product and therefore outside this returns policy.

    Returns Policy – 7 Day Money Back Guarantee

    PumpEase Australia will gladly refund or exchange your unused item/s if they are returned in their original condition within 7 days receiving your item. Please note that sale items are not eligible for refunds or exchange. The customer must firstly email support@pumpease.com.au to request an exchange or refund.

    Please send all return packages to:

    PumpEase Australia
    PO BOX 75
    Bardwell Park NSW 2207

    The following applies for all refunds and exchanges.

    • Items must be returned in their original packaging and condition -  a copy of the original receipt or order must be included.
    • Products will be returned at the purchaser's expense. Delivery costs cannot be refunded.
    • Upon receiving the returned product in the above condition, Kiinde Aust. will arrange to refund the price paid for the product by either Credit Card payment reversal or Bank Transfer.
    • If the item/s are not returned in original condition, Kiind Aust. reserves the right to charge payment for both original and replacement items.
  • Ordering

    General
    PumpEase Australia reserves the right to change or discontinue any products, prices or content on this website at any time without notice.  All orders placed are subject to approval and we reserve the right to refuse orders, as we deem necessary.

    Product Description
    Information supplied on this website is based on information gained from our suppliers and other resources and items will be described as accurately as possible.

    Out of Stock Items
    Occasionally, high demand may cause us to run out of certain items. We will attempt to have our product availability as up to date as possible. However, if an item you ordered is out of stock you will be notified by email and your credit card will only be billed for items after they are shipped.

  • Payment, Pricing & Promotions

    All prices quoted are in $AUD and will be charged in $AUD, inclusive of Goods and Services Tax (GST).

    Once you proceed through our checkout process and have confirmed your order, you will be given an order number, you may print that page for your own reference if you like, however our system will automatically send an e-mail to your supplied email address confirming your order and order details. The order number should be quoted with any correspondence regarding the order.

    We provide 3 methods of payment:

    1. Credit Card 
    We accept Visa and Mastercard. Credit card payments are processed at the time of order placement via the secure encrypted eWAY checkout and Commonwealth Bank of Australia (CBA). Credit card details are not stored in our system and must be re-entered each time an order is placed.  Credit card details are usually entered at the checkout stage of your order, however you can phone them to us (during business hours) if you would prefer.  

    2. Paypal
    Use the Paypal Gateway if you wish to pay using your PayPal account after sending us your order. You must enter your Order Number (this is on the emailed copy of your order). Your order will be shipped following confirmation from PayPal of your payment. 

    3. Direct Deposit
    You can make electronic deposits directly into our back account. Our bank details are below. Please identify your payment with the Order Number found on your order confirmation email. Without this we may have dificulty identifying your payment.

    Name: My Missy Moo Pty Ltd
    Bank:  CBA
    BSB:   062-159
    Acc:   1022 8010

  • Updating Account Information

    Customers should actively maintain the security of their PumpEase Australia account in order to protect information and prevent unauthorised access.  Never share your account login details with anyone or store these details where they may be accessed by a third party. Ensure your computer has up-to-date anti-virus and internet security software from a reputable provider. Always sign out of your account before leaving the PumpEase Australia website. Regularly change your password and monitor account activity.